Terms and Conditions


Estimates for restorations can be given on receipt of the scanned* photograph. Low resolutions scans are acceptable for initial estimates (1Mb) but in some case, higher resolution scans may be requested.


For a free firm quote, your image should be scanned according to these instructions

Please email a high-resolution scan at least 3000 pixels on its longest size or a 4Mb low compression JPEG file. If you work in megapixels then 6 Mpx or more is preferred. See how to order and the scanning instructions on how to create a suitable scan. 

In the event of a particularly challenging restoration, where timescales need to be extended, you will be notified by email and the options discussed. All quotes are valid for 3 months.

In the event, your photos are in sealed frames and have to be removed to be scanned or assessed and you do not go ahead with the restoration there will be a disassembly/reassembly charge.


By agreeing for us to proceed with the work, it is seen a commitment between both parties. For us to provide a restored image and for the client to work with us, to bring the order to completion and payment. Not all images can be restored 100%. We will happily make additional revisions to an image upon request (within reason, and to a level of restoration that the image will allow). Any major reworking or additional requests not included in the original quote will be quoted at extra cost. Restorations are priced based on the level of damage and fit into various grades. See our Pricing page for full details.

“100% Satisfaction Guarantee”: Should your restored photo(s) not match your expectations, I will work with you to fix any issues until you are satisfied with the result. In the rare event that I am not able to meet your requirements, you will not be charged for the work. I evaluate all requests before undertaking any work and reserve the right to refuse a project if I feel that I will be unable to achieve a satisfactory result. In these cases, if you have provided me with original prints or negatives, you agree to pay for the cost of returning your originals to you via Royal Mail Special Delivery.

AI – Image-restore will use whatever tool possible to restore your photos, on occasion AI (artificial intelligence) will be used to help get you the best possible results.


Print time scales:  Your order is posted to you around 4-7 working days, from the time you have paid. Prints are ordered from a print laboratory and are posted to me first for quality checks. Like any distribution company deliveries can be subject delays, such as weather or interruption to shipping routes. For speed, you can opt to print yourself with a “digital only” order, where you send us a scanned digital image of the photograph to be restored.


Posting original photographs is ok, provided they are posted by Special Delivery Service by Royal Mail for the highest level of insurance and with tracking in the rare event that your item gets lost in the system. With your images are family heirlooms or treasured memories, it is always best to use the safest postal method. Use plenty of cardboard to stop the photos from bending and protect them from damage.

Please include an email address, phone number and your full name and postal address in your package. We will post back via Royal Mail Special Delivery and the cost of this will be added to the restoration. In the event that we evaluate your original photographs and determine that no restoration can be performed, you agree to pay for the cost of returning your originals to you via Royal Mail Special Delivery.

Click here for detailed postage and packing guidance.

We regret that we can only provide digital file orders for customers outside the UK which involves sending a detail scan for restore. We do not accept international mail for restorations. Your photos are too valuable to get lost in international mail.


PayPal or bank transfer. Bank details are available on request. See how to pay. Payment is expected upon receipt of invoice. Placing an order with Image Restore commits you to buy. Not having funds to pay the invoice is not acceptable, please ensure you have funds before considering an order. For non payers, digital data will not be kept on archive. Cheques are not accepted.


Images cannot be worked on that are protected by copyright laws. Any professionally taken photograph is under the photographer’s copyright and can only be reproduced with their permission for which they often require a fee. Illegal reproduction may result in legal action by the photographer. By submitting photographs to us for restoration or reproduction as photo gifts you affirm that no copyright is infringed. Image Restore will not be liable to you or any third party for such copyright infringement, even if that loss or damage was foreseeable by, or the possibility of it was brought to the attention of Image Restore. You will be liable for any copyright claims that arise.

Privacy and images

Details of customers are kept in strict confidence and are not sold on to third parties. By using Image Restore you give us the right to use your images on the site for promotion material unless you notify us in writing. We value your privacy. No names will be used to retain your privacy. Images will be archived for 1 year in the event of a customer requiring further re-working or reprints. Should an image be required after this time period a retrieval fee will be charged currently £10 GPB

Disclosure Statement

Image Restore is a participant in the Amazon EU Associates Programme, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.co.uk.

Image Restore is a participant as a SnapFish affiliate, an affiliate advertising programme designed to provide a means for sites to earn advertising fees by advertising and linking to SnapFish.co.uk

Full disclosure policy 

Twitter App Terms of Service

From time to time we use a twitter app to serve blog posts to our twitter feed. A plugin which shares content from my website to our Twitter account. It does not deliver anything to users/customers currently, just sharing content from our website to our Twitter account. It does not analyze any tweets from Twitter users or their content. It does not need such permissions/functionality and only shares content from my website to our Twitter account. Tweets will be displayed as normal individual tweets and Twitter cards.